Tags: agency, awards, crisis management, fitness, health, Peak Communicators, Public relations

Today Business in Vancouver (BIV) released its annual list of the “Biggest public relations firms in B.C.,” ranking Peak as the largest locally-owned PR firm in the province and the overall fifth biggest PR firm in B.C. this year.

The 2013 BIV list marks Peak’s third year ranked as B.C.’s largest locally-owned firm since its founding in 2003.

“2013 has been a significant year for Peak so far with our 10 year anniversary, new international clients, expansion of our service offerings and a number of new team members,” says Managing Partner Ross Sullivan. 

The “Biggest public relations firms in B.C.” list ranks firms based on the number of B.C. public relations staff in a given year. In 2013, international/national firms Edelman, NATIONAL Public Relations, Hill+Knowlton Strategies and Fleishman-Hillard were named the four biggest PR firms in B.C. with teams ranging from 18-49 members in size.

The full 2013 BIV PR list is here.

Tags: agency, BC, Peak Communicators, PR, PR firm, Public relations

I had the privilege of being a panel expert at NEXT Marketing & Design Agency’s unique BRAND CHATTER™ event earlier this week. BRAND CHATTER™ is the name coined by NEXT’s CEO, Sandy Gerber – something she uses to describe the buzz around a brand. I joined four other experts in social media, networking and broadcast media. An interesting discussion ensued that gave the 80-strong audience of business owners and marketing directors food for thought. I think the discussion accurately reflected the ever-evolving communications industry – how social media is now a necessity and not really a choice and how the value of traditional media and campaigns is being scrutinized more closely. Business owners now want the most cost-effective options that will create the most buzz and engagement for their brand. So, what’s the answer?

Here are some key take-aways from the discussion:

• Integrated campaigns are key. As seasoned communications consultants, we should be recommending campaigns that have a mix of traditional PR, social media and, depending on the brand and its objectives, an element of advertising. Word of mouth and networking is still crucial to a brand’s success and should also not be ignored. A lot of brands need to reach multiple audiences so leveraging different channels will help achieve this. That said, it’s important to ensure that communications are always clear and consistent, regardless of the platform.
• Keep it simple. Be realistic – you can’t be everywhere all the time. And, if you’re a small business, you will have to prioritize what’s best for your brand. Just because other brands are now exploring Pinterest and Google+, shouldn’t automatically mean that you also have to be there. Perhaps Twitter is your best option at present, along with a simple media relations campaign. Building a brand’s reputation takes time and patience.
• There’s no set formula or template. We were often asked, “where should I be” and “what should I be saying and when?”. The important thing for business owners to realize is that there’s no winning formula that can be applied to every brand. Ultimately, it comes down to what is going to bring you the best ROI. A good consultant should review your vision, objectives, audience, budget and resources and make recommendations off the back of that.
• Content is still king. It’s an old one but a good one. And it won’t go away. However sophisticated a campaign may sound or cost, it must include compelling and regular content that engages a brand’s audience and makes them want to come back for more and share it with others.
• Don’t just broadcast your message. Listen to your fans, followers, readers…Whether it’s through social media or more traditional focus groups, letters to the editor, surveys or blog comments, brands should be responding to the needs of their markets and not just shouting how great they are. If you go with the latter, it may well be falling on deaf ears – you will never know. Ambassadors can be a great way to create BRAND CHATTER – they garner interest and credibility – something that can prove priceless.
• Metrics – this is something every communications professional should feel accountable for. Campaigns can be relatively easy to measure – i.e. number of coverage hits, circulation, readership or the equivalent advertising cost – or metrics can be more difficult to define, especially in the social arena. Still, it’s important that metrics are agreed upon at the outset of a campaign so that everyone involved is aware of what is being used to define success.

Tags: brand chatter, brand engagement, campaigns, Public relations, social media, traditional media

As another New Year begins, it’s time to consider how PR will change in 2012.

PR is one of the fastest-paced – and fastest changing – industries in the world. The evolving role of the Internet, social networks and new technology affects how people digest news. PR professionals need to respond to this change to ensure clients’ messages reach their intended audience.

So what will happen next year? Here are our predictions:

Content: As the saying goes, ‘Content is King’. This will remain true in 2012. Brands, PRs and journalists alike will strive to source or create unique and compelling content that can be shared, ‘liked’, or re-tweeted via social networks.

Exclusives: Given that breaking news is posted instantaneously online, we expect an increased demand for ‘exclusives’ from print publications. Holding a story until the morning is becoming ever-more important for newspapers.

Print won’t die: There has been much speculation about ‘the death of the newspaper’. This won’t happen in 2012, if ever. People love flicking through a newspaper on a Sunday; the experience cannot be replicated online.

Online content may come at a cost: The Wall Street Journal and The Times are trialling ‘paid-for’ only access to their online content. Given the current dependency on advertising and the looming double-dip recession, we may see Canadian newspapers follow suit to increase their cash flow.

Consumer power: Consumers now have a platform to quickly and collectively lobby companies via social networks; expect to see them capitalize on this opportunity with increasing frequency.

Crises: With the increasing speed of information dissemination, the number and pace of crises will intensify. Companies that do not respond immediately will be criticized.

ROI: The need to demonstrate ROI will increase with the uncertainty of the economy; budgets will tighten and C-suite executives will want clear evidence of ROI before investing further in PR. New tools for measurement may be developed as a consequence.

Pitching: Expect to pitch to journalists more regularly via Twitter and Google Plus; it’s an easy way to get journalists’ attention.

Gadgets: Tablets, particularly the iPad, are changing the way people read news. More magazines will develop apps where readers can interact with the content (e.g. clicking on a revolving image to get a 360 degree perspective).

Government regulations: Expect greater transparency in lobbying activity, particularly in British Columbia. This follows a public education campaign by the Office of the Registrar of Lobbyists raising awareness of the hefty fines lobbyists face for not registering their undertakings.

Do you have other predictions to add?

Tags: pitching, Public relations, social media, traditional media

For PR professionals, the festive period, or ‘Silly Season’ as it’s known, offers a unique opportunity. As companies and journalists alike unwind for holiday celebrations, there is a lack of news and news writers – leaving an empty void for the savvy PR professional to fill.

So how can you capitalize on this opportunity?

Firstly, choose the right story to tell. Inevitably, reporters will be flooded with pitches about consumer products as Christmas is the key trading period for retailers. However, if you’ve got hard-hitting business news, then you’ll have an attentive audience, hungry to hear about it – as business news is sparse at this time of year. Equally, it is a great chance to push ‘softer’ stories (for example, research or trend pieces) that you may otherwise struggle to place.

Secondly, know which journalists are in the office. As with most professions, there is a mass exodus in the media over the festive season, and you need to know which few, dedicated faces remain. When speaking to journalists throughout December ask about their holiday plans – so you know who is around. There is nothing more depressing than a lengthy sell-in where no one answers the phone.

Finally, use embargoes to your advantage. No one wants to be working around the clock at Christmas – including journalists. Give them time to write up an embargoed story (to be published between 26th and 31^st December) before Christmas kicks-off; they’ll thank you for it. You get coverage, the journalist gets a break.

And as for social media? Social media usage, Facebook and Twitter in particular, rockets at Christmas. This is unsurprising given the increasing number of smartphones and the popularity sharing festive messages with friends. Again, use this to your advantage to push your message to an audience that’s more engaged than normal.

Of course, the downside is that while other professionals are drinking mulled-wine and being merry, PRs need to stay focused, work hard and think creatively to capitalize on this opportunity. However, what better Christmas present to give a client than unexpected, wide-spread coverage?

Tags: Christmas, holiday season, Public relations, silly season, social media

Back in 1919, when Chicago White Sox star player Shoeless Joe Jackson admitted he knew about the fix to rig the World Series, it became one of the biggest stories of the year. Never before had the news media been so keenly interested in a sports story. Following his admission, the plea from millions of baseball fans could be heard across America – “say it ain’t so, Joe!” But it was so, and Jackson was banned from the major leagues for life.

Today, 92 years later, millions of fans are saying the same thing to legendary Penn State football coach Joe Paterno – “say it ain’t so, Joe!” But just like in 1919, it is so and Paterno’s fall from grace has been immediate and will permanent. This sports scandal will become the biggest news story ever to hit the multi-billion dollar U.S. college sports industry.

Paterno is, or at least was, a legend – not just at Penn State, but throughout the entire football world. A man of integrity who ran a clean program and was as just as interested about seeing his players graduate as he was about their performance on the field. He donated millions to the Penn State library, the conference championship trophy bore his name and many called him the greatest football coach of all time. He was universally revered at Penn State, almost like a god.

But all that is lost forever. Despite a spectacular career spanning almost 50 years, Paterno will always be remembered for what he didn’t do and not for what he did do. In grand jury testimony, he admitted to knowing that one of his assistants had been accused of sexually assaulting children. He admitted telling his supervisor, but his admission that he took no further action has stunned an entire nation. Like Shoeless Joe, Paterno could have and should have done more and that will never be forgotten.

For its part, Penn State has tried to put its best PR face forward; firing Paterno and the university president, and cooperating fully with police and state investigators. But there is only so much that can be done. The media has latched onto the story like a dog on a bone and in the weeks and months ahead,  when more victims come forward and more shocking stories come out, the reputation of this legendary coach and the school where he coached will continue to wallow in the gutter. No amount of PR can ever change that.

Tags: football, Joe Paterno, media relations, Penn State, Public relations

The changing face of Alberta’s political landscape may turn out to be the best image makeover and public relations campaign the province never thought of.

Many Canadians have viewed Alberta as red-necked and staunchly conservative and Albertans as gun-toting, beef eating, greenhouse gas producing cowboys. The media, and in particular the national media have worked to perpetuate this stereotype with stories focused on Alberta’s rebel and go-it-alone mentality.

Albertans themselves have by and large cared little about this caricature, safe in the knowing that it is generally not true. In fact Albertans often go out of their way to keep the Wild West image alive. World pictures from July of the Duke and Duchess of Cambridge decked out in jeans and cowboy hats and watching wirery cowboys ride bulls, broncs and chuck wagons do little to dispel perceptions.

But the election of Nahid Nenshi, a Muslim, as Calgary’s mayor in 2010 and the recent victory by Allison Redford, a woman, to become Alberta premier are changing the way Canadians view the Wild Rose province. Recent articles in the Globe and Mail and National Post and stories on CBC, CTV and Global portray Alberta as coming out of the dark ages and getting in step with the rest of Canada.

It’s a PR campaign worth millions. After all, why would Alberta have a woman premier and its largest city a Muslim mayor if it wasn’t coming of age? Through these reports, Canadians see Alberta in a new light and these media “discoveries” of the true Alberta have been a boon to the province’s reputation as progressive and inclusive. The national media is deciding that Alberta has shed the chains of intolerance and it is becoming a great place to live.

Never mind that more than a decade ago, Calgary was the first major city in Canada to have a woman police chief and that minorities hold down some of the top jobs in the province, Alberta is finally in step with everyone else. The truth is people are finally finding out that Alberta is and always has been pretty much like the rest of the country. It’s a PR makeover that Albertans most willingly accept.

In the coming months, Albertans will face a provincial election where they will be asked to choose between the premier, who is now referred to by many as Red Redder Redford, or the right of centre Wild Rose party lead by Danielle Smith. While this image to Canadians may be progressive; two women fighting it out to lead the province, Albertans see it as a choice between two platforms regardless of whether it’s a woman or a man at the helm.

Tags: Alberta, PR, Public relations

You’ve heard the old adage about the carpenter falling through his own steps. He was so busy taking care of business he didn’t take care of business at home. Reputation managers often overlook their home turf. And it is sometimes at their peril.

For example, there is no such thing as a totally private life when you are a public relations practitioner. Remember that everything you do and say can live on the internet. So if you are going to tweet and blog about a public cause or politics that may not be popular with all your clients and colleagues, remember that this can come back to bite you…hard.

Communicators and public relations practitioners deal with a wide variety of individuals and organizations as clients. They may not always share your views. It is a good idea to remain neutral and apolitical because you could very quickly pigeon hole yourself or your company as being only about one cause or one party. Simply put, this can be bad for business and make it much more difficult to pitch stories to media.

Treat yourself like a brand

As a sole practitioner, a communications manager, consultant or public relations company manager, it’s important to apply the same public relations outreach activities that you do for your clients to build your own reputation.

Look for opportunities to blog about issues. Offer to do media interviews as a communications expert to comment on how individuals or organizations have failed to tell their story in the best way possible. The media is hungry for experts in many fields and communications is a very important element of crisis management.

Look for issues to weigh in on and let the media know you have something to say and are willing to say it. You never get what you don’t ask for and this type of publicity can really draw positive attention to you as a communications consultant, your organization and your services.

If you or your company is offering a new service or have an innovative product, frame the story and offer it up to select media outlets. An ‘earned media’ news feature has much more credibility than buying an ad and can go a long way towards building reputation and profile.

New hires should always be featured in the ‘Keeping Track’ sections of daily and business newspapers with good head shot photos. Again, this is free advertising and you will be very pleased when people comment that they see your organization is progressive and growing.

When you are communicating and doing public relations for others, don’t forget to build, enhance and protect your own reputation with the same communications outreach. It can pay great dividends.

Tags: brand management, communications, media interviews, media relations, Public relations

In my role as office manager, I review requests for internship opportunities and employment. People want to work at Peak because they are outgoing, influential, great communicators, have an eye for detail, have had experience in media relations – all the things we’re looking for. Surprisingly the majority of applications we receive are sent by email with short cover notes. Very few candidates contact us directly.

As PR professionals, we pitch ideas and stories to media. We also promote and sell our services to clients. We are the best at it because we talk to people and persuade them to cover our story or give us their business. We never just send an email.

If you seek a career with a top public relations firm, pitch yourself. Demonstrate the skills you’ve put on your resume. Sell us.

Strong research skills: prove it

Spend time on the company website; know who you’re applying to, the key players.

Attention to detail: prove it

Proofread your resume for spelling, grammatical or formatting error. Don’t have your resume stand out for all the wrong reasons.

Strong communication skills: prove it

Putting together an impressive resume and cover letter is a good start. List only the experience that is relevant to working with us, or reword your past experience so that it’s clear it will transfer to the new role. Write an impressive cover letter. Call to arrange an informational interview or better yet a meeting with someone in the firm who makes the hiring decisions.

The interview, well that’s a topic for another day.

Tags: agency, employment opportunities, internship, interview, media relations, pitching, Public relations